Privacy Policy
This Policy applies only to information collected through our website and related online tools, not to information gathered in the clinic or through your medical record. For medical privacy, please see our HIPAA Notice of Privacy Practices.
Information We Collect
We collect information in a few different ways.
Information You Provide
You share information with us when you:
- Request an appointment or ask a question through our contact forms
- Sign up for email updates, newsletters, or text messages
- Complete patient forms that we host or link to online
- Enter surveys, promotions, or other features that use online forms
This Information Often Includes:
- Name
- Phone number
- Email address
- Mailing address or zip code
- Date of birth or age range when needed for scheduling
- Insurance information if you submit it through a form
- Details you type into any open text fields
You should not use website forms to send sensitive medical details, social security numbers, or financial account numbers.
Information Collected Automatically
When you visit our site, common web technologies collect basic technical information, such as:
- IP address
- Approximate location based on IP
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on each page
- Referral source, for example a search engine or link from another site
We use this information to understand how visitors use the site and to improve speed, content, and navigation.
Cookies And Similar Tools
Our website uses cookies and similar technologies. A cookie is a small text file stored in your browser. Cookies help:
- Recognize your browser when you return
- Keep basic preferences, such as form fields or layout choices
- Measure traffic and usage patterns
Some cookies come from third party services, such as analytics or embedded maps and videos. Those services have their own privacy policies.
You can set your browser to remove or block cookies. Site features still work in most cases, although some tools might function with less convenience.
At this time, our website does not respond to “Do Not Track” signals from your browser.
How We Use Your Information
We use the information we collect for purposes such as:
- Responding to your questions and appointment requests
- Scheduling and confirming visits
- Sending information you request about our services
- Running, maintaining, and improving the website
- Protecting the site and our users from fraud and misuse
- Meeting legal, regulatory, or security obligations
We also use contact details to send health related reminders, service updates, or marketing messages where the law allows. You control those communications through opt out choices described below.
Statement About Mobile Numbers And Text Messaging
If you provide a mobile phone number to Riverstone Urology Specialists, you confirm the number belongs to you or you are authorized to use it. You agree to update us if your number changes.
We do not share mobile numbers with unrelated third parties for their own marketing. We use mobile numbers to:
- Confirm appointments and send reminders
- Share instructions related to your visit
- Send service and marketing messages related to Riverstone Urology, when permitted
Message frequency varies by service. Message and data rates apply according to your mobile plan. You can opt out of non-essential text messages at any time by following the instructions in the message, such as replying STOP.
How We Share Information
We do not sell or rent your personal information to unaffiliated third parties.
We share information in these situations:
Within our practice
- With physicians, advanced practice providers, nurses, and staff who need information to support your care or manage your account
With service providers (business partners)
We work with trusted vendors who perform services for us, for example:
- Website hosting and maintenance
- Email and text message delivery
- Analytics and site performance tools
- Payment processors, if online payments become available
These vendors must protect your information and use it only to provide services to Riverstone Urology.
As Required Or Allowed By Law
We disclose information when law or regulation requires, such as:
- To comply with court orders, subpoenas, or legal processes
- To respond to lawful requests from law enforcement or government agencies
- To protect the rights, property, or safety of our patients, staff, or the public
- In connection with a merger, acquisition, or sale of practice assets, where the recipient agrees to respect this Policy
Your Choices And Rights For Website Data
You have choices about how we use and keep your information from the website.
You can contact us using the information on our site to:
- Review basic contact information we hold about you from website forms
- Ask us to update or correct information you believe is inaccurate
- Ask us to delete information we hold from website submissions, where no law or medical record rule requires retention
- Opt out of email or text marketing communications
Each marketing email from us includes an unsubscribe link. For text messages, you can reply STOP to a message to stop that message stream. Operational messages, such as appointment reminders or billing notices, might still arrive where permitted by law and where needed to run the practice.
Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information collected through the website from loss, misuse, or unauthorized access.
Examples include:
- Password protection and access limits for staff and vendors
- Use of secure servers and firewalls for hosting
- Encryption for certain transfers and forms where appropriate
No website or internet transmission is one hundred percent secure. You should use caution when sending information online and avoid sending highly sensitive information through standard contact forms or email.
Links To Other Websites
Our website links to other sites, such as patient portals, educational resources, social media pages, and health organizations. Riverstone Urology does not control the content or privacy practices of those sites.
When you leave riverstoneurology.com, review the privacy policy on the new site before you submit personal information.
Children’s Privacy
This website is intended for adults who seek information about urologic care. We do not knowingly collect personal information from children under 13 through the site. Parents or guardians who believe a child has submitted information online can contact us and request deletion where appropriate.
Surveys, Promotions, And Online Tools
From time to time, we host surveys, educational events, quizzes, or other interactive tools. Participation is optional. Information supplied for these features is used to:
- Contact winners or participants when needed
- Improve services and website content
- Understand interests and satisfaction among site visitors
We describe any extra uses in the specific survey or promotion details when they appear.
Changes To This Privacy Policy
We update this Privacy Policy from time to time. Changes take effect when we post the revised version on this page with a new “Effective date.”
Your continued use of the website after an update means you accept the revised Policy.
Effective date: Insert date
How To Contact Us
Questions about this Privacy Policy or our website practices:
Riverstone Urology Specialists
Address:
24518 Northwest Freeway Medical Office
Building 2, Suite 445 Cypress, TX 77429
Phone:
(281) 822-4900
Use the contact information above if you have concerns about how we handle your website information.